Winning the Multi-Channel Customer Experience


Upcoming Speaking Engagements

Impulse Strategies for Modern Convenience Retail

October 05, 2023 – A412

NAG (National Advisory Group for Convenience Retail) 2023

March 26-29 – Austin, TX

General Session: Burning Issue # 4: Developing Your Long-Term Fuel Strategy

By Daillard Paris Director of Petroleum Supply and Trading | Sheetz Inc., Peter Rasmussen Founder and CEO | Convenience and Energy Advisors (CEA)

The future of convenience stores is being reshaped by the increasing integration of electric vehicles and other alternative fuels. How long it takes for these fueling methods to affect your business depends on where you live. In this session, hear from leading authorities on how your forecourt will evolve over the next five years and what steps you can take now when building new stores to be ready for future changes.



National Advisory Group How to Series 
How to Develop Your Retail Brand


NATSO: What Innovative Retail Technology Should Travel Centers Embrace Now?


Drawing Ideas From Global Convenience

CSP Daily News – Winning the Multi-Channel Customer Experience

NACS – Doing Your Personal Best

Convenience Store Decisions – Becoming an Electric Vehicle Destination

NACS – Recruiting Foodservice Pros

Press Release – PetroActive Strategic Alliance

NACS - The Main Course

Press Release – Organizational Launch

NACS - Competing with QSR’s

Convenience Store Decisions – The 2022 Foodservice Report

Convenience Store Decisions – 40 Under 40

Convenience Store Decisions – Neon Marketplace Shines Light on Growth

Past Speaking Engagements

NAG (National Advisory Group for Convenience Retail) 2023

March 26-29 – Austin, TX

Conference: NACS

Location: Las Vegas

Dates: October 2, 2022 9:15am

Keynote Speaking Topic

Prioritizing the Customer Experience:                                       

The Customer Experience or CX, once defined by being nice and some kind words has evolved. CX now drives a multichannel approach to retail that includes in-store, online, and at the pump or EV charger.  But how does CX lead to real value and align with purpose?  How does a retailers CX become immersive in the totality of its culture?  During this session, we will discuss how to engage your customers across channels in a meaningful and measurable way to capture customer loyalty and basket growth

Conference: C Build Point

Location: JW Marriott Orlando

Dates: September 18-21, 2022

Keynote Speaking Topic

Becoming an Energy Destination:

Environmental policy has a critical effect on the industry. This program will discuss the policies and trends around electrification of cars, how retailers can profit by providing EV charging, as well as the path to maximize the potential of positioning your business as a charging destination.

2022 National Advisory Group Conference – Human Resources: Staffing, Recruiting, and Retaining Personnel in a Labor Shortage

Check back soon for updates